Why Novem IT?
Award-Winning IT Services
Recognised by the MSP501 2021 Awards as one of the world’s most reliable Managed Service Providers.
Scalable Support
There’s no one-size fits all solution to our technology. We scale to your company’s size and scope, both now and in the future.
Round-the-Clock Assistance
With 24/7/365 support available, your business is covered whatever happens – and whenever you need our support.
Available for Anywhere
We cover a broad area of Southport and the surrounding Northwest, with our co-managed IT support ready to help for when you need that on-site assistance.
Industry Accredited
We’re partnered with such IT industry giants as Microsoft, Datto and Yealink – providing services to their own high delivery standards.
Rapid Resolution
We’re able to solve 90% of reported problems remotely – and often within as little as 15 minutes.
Managed IT, Measurable Results
We work daily with Southport's community, providing IT Solutions for Southport’s small to medium companies, charities and organisations.
Domu Brands - Product Design and Retail
Disaster Recovery and Business Continuity
Time lost is money wasted - not least in the world on online retail. Domu Brands needed assurance that downtime didn't spell disaster in this demanding sector.
Gemini Kitchens - Kitchen Furniture Manufacturers
Fully Managed IT Support, Microsoft 365 and Asset Tracking.
A premium kitchen furniture provider anticipating major business growth, Gemini Kitchens needed an expansive yet visible IT estate as proficient as it was protected.
Swift Financial Solutions - Personal Finance Specialists
Office 365 Migration from Google Apps, Managed IT Support.
Sometimes growth means major change. Swift's move to new software, servers and operating systems ushered in a transformative infrastructural refresh for the company.
THE NOVEM WAY
We may be technical experts, but we’re also driven by outstanding customer service. We pride ourselves on being friendly, approachable and focused on your business needs, not its technical specs.
When you call, we pick up – ready to serve your needs.
Our consistent approach to customer service is the secret to our success – and our client journey is based on 5 simple but crucial steps.
It’s more than our solutions that make us tick, it’s our people and partners too.
All About You
The most important step is ensuring we understand your business technologies, challenges and aspirations.
Auditing
Armed with your company goals in mind, we perform a full technical audit searching for barriers to security as well as success.
Onboarding
Welcome to Novem. You’ll be introduced to an allocated engineer, dedicated to documenting and supporting your estate’s IT.
Remediate and Review
We remediate issues and review your options for any opportunities we identify.
Technology Roadmap
We design and plan your business of the future.