Name: Novem
Address: Alexandra Court, Carrs Road, Cheadle, Greater Manchester, SK8 2JY, United Kingdom
Telephone: 0800 046 9957
Price range: Competitive

Domu Brands – Novem IT Case Study

BUSINESS PROFILE

A UK-based company with 150 employees that specialise in product design and internet retail. The business operates from a large Manchester-based HQ and a nearby 100,000 square ft. distribution centre.

CLIENT

Domu Brands

NO. OF EMPLOYEES

Approx. 50

REQUIREMENTS

Migration from Windows Small Business based server products to Windows Enterprise server environment
A fully integrated business infrastructure to support backend warehousing and logistics software located in the remote warehouse location
Fully outsourced IT function with a comprehensive service desk facility for all business users
Access to all server resources and business systems from both locations
Management of the ever growing IT estate and business software licensing
Out of business hours working covering 6am-10pm warehouse operations 7 days a week

What We Did

After consultation with the client and Domus software partners Novem competed:

A full on-premise Microsoft exchange email migration with a seamless user mailbox move
Full business server refresh migrating company data on to new server hardware working from the latest Microsoft server products
Installation of integrated Windows services and new server hardware at the business warehouse locations
Worked closely with communications partners to design and establish site-to-site connectivity with resilient connectivity fully integrated
The legacy backup solution was migrated to a fully hosted solution
Endpoint management was deployed to all business IT assets
Domu Brands added to Novem’s extended support service cover

Results

A delivered, robust scalable IT platform with integrated domain services, all IT resources available from both business premises
IT asset tracking and license management with full visibility of all IT hardware and software licenses
Business piece of mind utilising a fully managed and monitored backup solution running hourly increments with offsite data replication
Reactive IT support and onsite engineering cover for extended warehouse operations

Ongoing Services

Novem work closely with Domu Brands and all its staff on a fully comprehensive support agreement
A fully monitored and managed backup solution, with verified offsite historical data archiving
All software purchases are made via Novem and all company IT assists are managed and tracked

Managed Full proactive Endpoint monitoring in place all critical IT and end-user devices protected early alerting mechanisms
Extended service cover for out of business hrs warehouse operations