An all-inclusive support package that gives you true piece of mind. Our comprehensive packages include onsite and remote support, real-time proactive systems monitoring, IT asset management and service level agreements to suit your business needs.
Let Novem take ownership of everything IT with a comprehensive support package that works for your unique business. We will tailor a support package that works for you and the way you need to work.
Inclusive of onsite and remote support, third party vendor management, full IT asset management as well as 24/7 systems monitoring, we truly are your IT department.
At a glance
Comprehensive IT Support features
- High-quality service delivered under ITIL best practice
- Single point of contact for all IT related queries
- Access to certified and experienced IT experts
- Flexible hours of operation
- 24/7 System Monitoring
- Automated systems patching and maintenance
- Increased visibility through online ticket management
- Tailored Service Level Agreement
- Automated virus and malware detection and remediation
- Regular service reviews
Key benefits of our comprehensive IT support service
Always get through to an expert who can help. No waiting and no being passed around different departments.
For a fixed monthly amount, you can have unlimited access to our remote support technicians via phone, email or our online support portal.
Hours to suit your business
We’ll tailor our service around your business providing support during standard working hours up to 24 hours a day.
Added peace of mind
Our remote IT support can be combined with our 24/7 monitoring service meaning your key systems will be proactively managed.
Guaranteed service levels
Each client is offered a custom Service Level Agreement (SLA) to suit their needs which sets out our guaranteed response times.
We’ll give you access to your own client portal where you can not only raise issues but monitor the progress of outstanding tickets.
Expertise & speed of service
Our engineers have years of experience, training, and combined skills meaning that your business is in safe, expert hands. Direct contact means that your issues will be resolved efficiently.
Our remote IT support is provided on a fixed-price contract basis, allowing you to effectively manage budgets.
First rate technology
We continually invest in our systems to keep your IT at the leading edge of technology – always looking for ways to help your business run better and more cost-effectively.
“We offer customers a single point of contact for technical issues and can provide advice and guidance on all things IT. Our aim is to take the hassle out of IT support and give our customers the chance focus on what really matters-their business.”
Stress-free IT support
When you have a business to run, you’ve enough things to worry about. Don’t let your IT support be one of them. By offering customers a single point of contact for all hardware and software support and general IT governance, Novem will take all of the hassle out of IT support. Our support desk is operated by skilled, experienced and qualified technicians who are able to manage queries through to resolution and provide as much support and guidance as you require.
Our service desk operates according to your tailored Service Level Agreement (SLA) ensuring that our high-quality technical team meet your business’ needs. In the event that a problem cannot be solved remotely, our technicians are available to visit your site and assist in person.