Pay-as-you-go IT Support

Our pay-as-you-go IT support can be of benefit to a business of any size; offered remotely or in-house. Perfect for a small business where a monthly contract is unnecessary or for larger businesses needing additional support and expertise on an ad hoc basis.

Pay-as-you-go IT support is ideal for one-off projects requiring consultancy or additional expertise that doesn’t exist in house, unexpected issues, and emergency cover.

Our PAYG IT support service

Pay as you go is ideal for businesses that require very occasional assistance or support for one-off projects. Our support is provided at a competitive hourly rate or on a day-rate basis. We can also negotiate a fixed price for longer contracts.

Our pay-as-you-go support is of the same high standard received by our contracted clients and includes remote, telephone, and on-site support.

If regular, proactive support is needed a fixed price support contract may be more appropriate.

Typical issues fixed by PAYG IT support

  • Break/fix support issues
  • Emergency support cover
  • Virus & malware removal
  • Internet connectivity issues
  • Additional technical help on IT projects

Key benefits of our PAYG IT support service

Direct contact

Contact us via phone and email and speak to one of our experts.

No contract

One-off support incidents and service requests with no recurring fees.

Expertise & speed of service

Our engineers have years of experience, training, and a combined skill set that can support your IT needs. Direct contact means that your issue can be logged and an engineer scheduled to assist.

Emergency cover

Whether you have an emergency IT issue that you have neither the time nor expertise to resolve, or your in-house technician is on holiday or off sick, you can rely on Novem to help where you need it.

Cost Effective

With no commitment to any contracts, our ad hoc and pay as you go support means you only pay for the support you need.

“We offer customers a single point of contact for technical issues and can provide advice and guidance on all things IT. Our aim is to take the hassle out of IT support and give our customers the chance focus on what really matters-their business.”

Stress-free IT support

When you have a business to run, you’ve enough things to worry about. Don’t let your IT support be one of them. By offering customers a single point of contact for all hardware and software support and general IT governance, Novem will take all of the hassle out of IT support. Our support desk is operated by skilled, experienced and qualified technicians who are able to manage queries through to resolution and provide as much support and guidance as you require.

Our service desk operates according to your tailored Service Level Agreement (SLA) ensuring that our high-quality technical team meet your business’ needs. In the event that a problem cannot be solved remotely, our technicians are available to visit your site and assist in person.

300
Tickets completed each week
99
Support calls answered within 10 seconds
90
First time fix rate

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Contact us

Contact us

Manchester Office

Novem Ltd, Alexandra Court, Carrs Road, Cheadle SK8 2JY