On-site IT Support

Our on-site support packages, in conjunction with remote support, deliver an additional level of cover for your business. Engineers are available to visit your offices and provide technical assistance at a time that suits your needs.

Our onsite IT support packages are perfect for businesses that need an additional level of cover without any additional call out fees. Our support agreements can be tailored to your requirements with experts available to respond when needed or provide regular site visits on a schedule that works for you.

Our onsite IT support can be combined with our 24/7 monitoring service giving you complete peace of mind as well as a more efficient and proactive service.

Outsourcing your IT support is a cost-effective and robust alternative to recruiting your own IT department. Our service can be uniquely tailored to your business needs meaning that you only pay for what you need, with the reassurance of solid expertise.

Scheduled and responsive permanent on-site support

Roughly 90% of support issues can be resolved remotely, leaving some incidents and requests that require an on-site presence. We can be on-site as required, or on a regular basis i.e. weekly, monthly or quarterly, allowing us to examine your systems more thoroughly and consult and advise on where improvements can be made.

We can also react to your business needs and provide on-site support on a scheduled, temporary or semi-permanent basis to bolster your in-house IT team.

At a glance

On-site IT Support features

  • Reactive and scheduled on-site engineers available according to your needs.
  • High-quality service delivered under ITIL best practice process and procedures.
  • Access to certified and experienced IT experts
  • Flexible hours of service (up to 24×7)
  • Increased visibility through online ticket management
  • Tailored Service Level Agreement (SLA)

Key benefits of our on-site IT support service

Face-to-face support

Sometimes remote support just isn’t enough. With on-site support, you have an expert in your office, as and when you need them.

Hours to suit your business

Engineers available within business working hours, on call and out of hours. Flexibility to suit your dynamic requirements.

Added peace of mind

Our on-site IT support can be combined with our 24/7 monitoring service meaning your key systems will be proactively managed.

Solid relationship

On-site support allows you and your team to meet our engineers face to face which facilities a solid and trusting relationship. Having our engineers visit your site helps us understand your unique requirements and allows a more efficient, proactive and thorough support experience.


Engineer visits can be scheduled via phone, email or via our client portal.


Outsourcing to Novem and scheduling your on-site support requirements is a cost-effective way to effectively manage your IT budgets.


We provide you with only the best, fully trained technicians. This allows you to avoid timely, expensive and unreliable recruitment processes

Guaranteed services levels

Each client is offered a custom Service Level Agreement (SLA) to suit their needs which sets out our guaranteed response times.

“We offer customers a single point of contact for technical issues and can provide advice and guidance on all things IT. Our aim is to take the hassle out of IT support and give our customers the chance focus on what really matters-their business.”

Stress-free IT support

When you have a business to run, you’ve enough things to worry about. Don’t let your IT support be one of them. By offering customers a single point of contact for all hardware and software support and general IT governance, Novem will take all of the hassle out of IT support. Our support desk is operated by skilled, experienced and qualified technicians who are able to manage queries through to resolution and provide as much support and guidance as you require.

Our service desk operates according to your tailored Service Level Agreement (SLA) ensuring that our high-quality technical team meet your business’ needs. In the event that a problem cannot be solved remotely, our technicians are available to visit your site and assist in person.

Tickets completed each week
Support calls answered within 10 seconds
First time fix rate

Your turn to make a move

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Contact us

Contact us

Manchester Office

Novem Ltd, Alexandra Court, Carrs Road, Cheadle SK8 2JY