Hosted Telephony cloud

Hosted VoIP Telephony solutions for all your business needs

What is hosted telephony?

Hosted telephony is where your phone system is housed in the cloud, rather than in your office. It is ideal for small and large businesses, call centres and customer support departments. Using cloud technology removes the need for costly physical hardware on-site and analogue or ISDN telephone lines from phone providers; instead, a business phone system is hosted remotely and connected to via the Internet.

Why Choose a Hosted VoIP Telephony System?

  • ISDN switch-off: With the phase-out of the ISDN network beginning in 2020, choosing a hosted telephony system removes any dependency on old tech.
  • Flexible working: As users only use one number, employees can take ‘landline’ calls on their mobiles when out and about, instead of being tied to their desks, and customers will find it easier to contact you and your team.
  • Call efficiency: Calls within your network are free of charge while calls to mobile and international numbers are considerably cheaper than on ISDN, and features such as voicemail, call-forwarding and conferencing can be included in the monthly costs.
  • Cost reduction: IP is cheaper than ISDN and we can advise on the most cost-effective but operationally correct set up for your business, adding capacity and scaling things up as your business grows.
  • Business continuity: Your network is housed in the cloud i.e.hosted on data centres throughout the country. This removes dependence on your office location in the event of power failure, fire etc. Service outages can be massively reduced meaning greater business reliability.

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Whatever Your Size

Whatever your business requirements, Novem can design, supply and deploy robust and resilient internet connectivity, secure connectivity between you and your customers and suppliers, or build a network that links all your different business locations together.

We Can Help

To discuss how we can help you, please email us at, call 0800 046 9957, or fill in our Contact Form and we will be pleased to contact you.


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Case Study

M62 Vincis

What We Did

  • Installed a full feature rich hosted telephony / VOIP solution with diverse internal switching using an N plus 1 approach.
  • Completed a Microsoft Office 365 migration from a legacy 3rd party email hosting platform with E3 licensing and full litigation hold.
  • Installed a 100mb Leased symmetrical internet service with a fully monitored Fibre To The Cabinet service as a backup in case of a primary connection failure.
  • Installed the full Datto business continuity solution with external cloud backups.
people jumping in air
M62 Vincis


  • Flexible roaming user presence with Hosted email and telephony – with any user any time any where access to key business systems.
  • Highly available fully survivable internet access for internal business users.
  • Fully resilient business continuity protecting all business digital assets with daily testing and verification.

Read the full case study here: