SSP Health – Novem IT Case Study

BUSINESS PROFILE

SSP Health manages 37 GP practices across the North West with their practices recording some of the highest patient satisfaction levels. All SSP practices inspected by CQC are rated as Good or Outstanding.

Novem work closely with SSP management, and all its staff, to implement a comprehensive IT support agreement along with Office 365 hosted email and productivity tools. We provide a cost-effective hosted telephony solution, a fully monitored disaster recovery platform and a flexible remote access solution allowing key staff to work from alternate business locations.

CLIENT

SSP Health

NO. OF EMPLOYEES

Approx. 25

REQUIREMENTS

SSP Health required robust internal internet services and flexible working for their GP business management team, to include:

A robust delivered cloud hosted email solution
Reliable internet connection for Cloud osted line of business applications
A cost-effective cloud based telephony solution for flexible business working
A fully managed IT service partner to monitor, manage and support the internal IT systems and business users
Access to business systems and services from remote locations
Real-time alert monitoring and maintenance of all business IT equipment inclusive servers and client devices
Automated security and antivirus update and patch management

What We Did

After consultation with the client Novem:

Completed a Microsoft Office 365 migration from a legacy 3rd party email hosting platform installing the latest Microsoft productivity tools for all users
Installed a full feature rich hosted telephony / VoIP solution with fully cloud monitored and maintained POE switching
Installed a 40Mb Fibre internet service with a fully monitored 4G backup for the primary business internet connection
Installed Shadow Protect business continuity with managed onsite and offsite data center backup facility
Installed a secure Hardware VPN solution for remote access

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Results

Flexible roaming user presence with Hosted email and telephony – with any user any time any where access to key business systems
Highly available fully survivable internet access for internal business systems and users
Fully resilient business continuity protecting all business digital assets with daily testing and verification
Flexible remote access to business users when working from alternate business locations