Illingworth Ingham – Novem IT Case Study

Business Profile

With 90 years experience, Illingworth Ingham strives to provide first class timber products and timber services to businesses across the North West.

Requirement
  • Migration from Windows Small Business based server products to Windows Enterprise server environment
  • A fully integrated business infrastructure to support backend warehousing and logistics software located in the remote warehouse location
  • A reduced recovery timeframe for critical business systems in the event of a catastrophic failure
  • Fully outsourced IT function with a comprehensive service desk facility for all business users
  • Access to all business IT resources from all business sales outlets.
Client

Illingworth Ingham

No. of employees

Approx. 100.

What We Did

After an in-depth consultation with Illingworth Ingham and its software partners Novem completed:

  • A full office 365 from Microsoft exchange email migration with a seamless end user mailbox move
  • Full business server refresh migrating company data and EPOS systems on to new server hardware working from the latest Microsoft server and database products
  • Designed and deployed a full mesh site-to-site MPLS solution with fully integrated resilient backup connections
  • The legacy backup solution was migrated to a full black box Datto business continuity and disaster recovery solution
  • Endpoint management was deployed to all business IT systems and servers

Results

  • A delivered, robust and scalable IT platform with synchronized office 365 email internal domain services, all IT resources available from all business selling outlets
  • Reduced business recovery timeframe from days to minutes
  • A survivable site to site comms solution that keeps the business trading even in the event of a primary service failure.
  • IT asset tracking and license management with full visibility of all IT hardware and software licenses
  • Proactive IT support with onsite engineering cover for extended warehouse operations

Ongoing Services

  • Novem work closely with Illingworth Ingham and all its staff on a fully comprehensive support agreement
  • A fully monitored and managed business continuity solution, that offers local and cloud recovery within minutes
  • All software purchases are made via Novem and all company IT assets are managed and tracked
  • Managed Full proactive Endpoint monitoring in place all critical IT and end-user devices protected early alerting mechanisms
  • Extended IT service cover for Saturday and bank holiday¬† trading periods