Case study

Business Profile

HCE Group is a nationwide enforcement agency with offices across the UK, specialising in High Court enforcement in both the civil and commercial environment.

Requirement
  • The integration of disparate IT systems consolidating all user and IT business equipment into a single IT business unit
  • Consolidation of server using virtualisation
  • Migration to new backend hardware and the latest Microsoft Server operating systems
  • A focused business continuity strategy that mitigates downtime from server equipment and network equipment failure
  • A¬†fail-proof disaster recovery solution
  • A remote access solution for the business-wide case management system
  • Real-time monitoring and maintenance of all business IT equipment
Client

High Court Enforcement Group

No. of employees

Approx. 250.

What We Did

After consultation with the client Novem competed:

  • A full IT audit developing a consolidated view of all the business IT infrastructure and communication links
  • Delivered a 1st and 2nd line It service desk with comprehensive onsite support to all business IT users
  • Collaborated closely with the Group IT director in the design and delivery of backend infrastructure improvement
  • Leveraged Novem’s CAD engineering expertise¬† to support internal design teams
  • Deployed Endpoint management to all IT assets granting monitoring access to internal IT management
  • Deployed a fully managed backup solution to all server equipment with automated offsite data centre replication

Results

  • A delivered, robust scalable IT platform that offers true business continuity in the event of hardware failure
  • A consolidated and uniform end-user experience across the whole business
  • A remote access platform scaled for access by all business operators
  • Business piece of mind utilising a fully managed and monitored backup solution running hourly increments with offsite data replication

Ongoing services

  • Novem work closely with HCE’s internal IT function, monitoring and maintain the backend server solution
  • A fully monitored and managed backup solution
  • All software and hardware purchases are made via Novem and all company IT assists are managed and tracked
  • Managed full proactive endpoint monitoring in place all critical IT equipment
  • Delegated access to HCE’s IT function utilising Novem’s endpoint management tools