Case study

Business Profile

A UK-based company with 150 employees that specialise in product design and internet retail. The business operates from a large Manchester-based HQ and a nearby 100,000 square ft. distribution centre.

Requirement
  • Migration from Windows Small Business based server products to Windows Enterprise server environment
  • A fully integrated business infrastructure to support backend warehousing and logistics software located in the remote warehouse location
  • Fully outsourced IT function with a comprehensive service desk facility for all business users.
  • Access to all server resources and business systems from both locations
  • Management of the ever growing IT estate and business software licensing
  • Out of business hours working covering 6am-10pm warehouse operations 7 days a week
Client

Domu Brands

No. of employees

150.

What We Did

After consultation with the client and Domus software partners Novem competed:

  • A full on-premise Microsoft exchange email migration with a seamless user mailbox move
  • Full business server refresh migrating company data on to new server hardware working from the latest Microsoft server products
  • Installation of integrated Windows services and new server hardware at the business warehouse locations
  • Worked closely with communications partners to design and establish site-to-site connectivity with resilient connectivity fully integrated
  • The legacy backup solution was migrated to a fully hosted solution
  • Endpoint management was deployed to all business IT assets
  • Domu Brands added to Novem’s extended support service cover

Results

  • A delivered, robust scalable IT platform with integrated domain services, all IT resources available from both business premises
  • IT asset tracking and license management with full visibility of all IT hardware and software licenses
  • Business piece of mind utilising a fully managed and monitored backup solution running hourly increments with offsite data replication
  • Reactive IT support and onsite engineering cover for extended warehouse operations

Ongoing services

  • Novem work closely with Domu Brands and all its staff on a fully comprehensive support agreement
  • A fully monitored and managed backup solution, with verified offsite historical data archiving
  • All software purchases¬†are made via Novem and all company IT assists are managed and tracked
  • Managed Full proactive Endpoint monitoring in place all critical IT and end-user devices protected early alerting mechanisms
  • Extended service cover for out of business hrs warehouse operations