Case study

Business Profile

ADT Workplace are a large innovative SME employing circa 80 interior design and project management specialists, working with property investors and landlords as well as established businesses to design and deliver modern and innovative workspaces.

Requirement
  • A stable IT platform that would meet the business ambitious growth plans
  • Fully outsourced IT function with a comprehensive service desk facility for all business users
  • An integrated fully managed remote access solution to assist in the sharing of live project data for their growing army of field-based delivery teams
  • A robust and reliable business continuity and disaster recovery strategy
  • Management on the ever growing IT estate and business software licensing
Client

ADT Workplace

No. of employees

Approx. 80.

What We Did

After consultation with the client Novem competed:

  • A full on-premise Microsoft exchange email migration with a seamless user mailbox migration
  • Full business server refresh and company data on to fresh modern server hardware working from the latest Microsoft server products.
  • The legacy backup solution was migrated to a fully hosted solution
  • A fully secured on-premise Citrix Remote access solution was deployed for roaming user remote access
  • Endpoint management was deployed to all business IT assets

Results

  • A delivered, robust scalable IT platform that the business can grow into with clustered resiliency and no single point of failure
  • IT asset tracking and license management with full visibility of all IT hardware and software licenses
  • A remote access platform that is available to field-based staff 24 /7 365 days a year
  • Business piece of mind utilising a fully managed and monitored backup solution running hourly increments with offsite data replication

Ongoing services

  • Novem work closely with ADT and all its staff on a fully comprehensive support agreement
  • A Fully monitored and managed backup solution, With verified offsite historical data archiving
  • All software purchases¬†are made via Novem and all company IT assists are managed and tracked
  • Managed Full proactive Endpoint monitoring in place all critical IT and end users devices protected early alerting mechanisms