We understand that every business is different. That’s why when you choose to work with Novem we take time to really get to know not just your IT systems but the needs of your business and you as an individual. From there we can help develop and deliver a perfectly suited IT support and consultancy package that works for you now and is flexible enough to meet your future aspirations.
Established in 2004 and based in the North West, our dynamic team brings together a range of skilled IT engineers and consultants from all areas of the IT industry. Novem have the IT resources that can truly deliver a fully formed outsourced IT department regardless of your business size, location or sector.
With full UK onsite coverage combined with secure remote support technologies, Novem can support your primary business locations as well as your remote trading locations so no matter where your staff and systems are located Novem are always able to help.
Because we want to help you realise the maximum benefit from your investment in your IT systems, our advice is always objective, independent and most importantly: cost-effective. We work impartially with best of breed IT hardware, security and software vendors to ensure that you maximise your IT spend in the most cost-effective way.
Whether you need support for your team, assistance with system upgrades or are thinking of making the move to Office 365 and cloud computing, Novem can help.
Many companies boast about their determination to offer the best for their customers. But how many of these organisations can back up their claims with a track record that proves their commitment year after year?
Novem can. And we believe that’s what sets us apart. As a market leading organisation, our single-minded determination to deliver the very best in IT support is deeply ingrained into our structure and philosophy, and our proven track record demonstrates that we have the strength and commitment to keep our promises
How we work
Service Level Management
At Novem we work within comprehensive Service Level Agreements (SLAs). This outlines each of our services as well as a set of tailored response times. We provide each of our customers with a tailored, comprehensive SLA meaning that our IT performance can be measured against pre-determined criteria, so you’ll always know where you stand. What’s more, you can view our performance against the SLAs at any time through the Novem’s customer management portal.
ITIL Best Practice
Our Service Management is based on ITIL, the comprehensive industry standard best practice model used and recognised around the world. This gives us a strong framework and a systematic approach, ensuring a more efficient service and increased systems up time and availability.
A strong network of support
At Novem we’ve forged strong partnerships with a number of organisations to underpin our IT services and strengthen our support infrastructure. Which of course means a more reliable service for our customers.
Below you’ll see a selection of the companies whose technology plays a key role in the services we offer:
- Microsoft server and desktop services
- Microsoft Azure hosting
- Microsoft Office 365 products
- VMware virtualisation
- Panda Adaptive Defence 360
- Sophos antivirus and firewall
- Checkpoint Security solutions
- App Check penetration testing
- Cisco Network and Security
- Citrix remote access solutions
- Dell Hardware vendor
- HP hardware vendor
- Dell EMC storage solutions
- Net APP Storage solutions
Accreditations & Qualifications
A wide range of experience
Many UK companies rely on Novem for their IT support. Our customers come from a wide range of industry sectors including Legal, Accounting, Manufacturing, Construction, Engineering Design and Retail. This means that we have a real understanding of the importance of tailoring our services to meet the needs in different industries sectors. And of course, we’ve built up a broad depth of experience that we can draw on to help your business.
- Microsoft partner
- Microsoft cloud partner
- Citrix certified Partner
- Sophos Partner
- Panda security partner
- Dell Partner
- Storage Craft certified Partner
- IBM Partner
- HP Partner
- Cisco Partner
- VMWare Partner