The key to unique IT support

Novem’s Managed IT Services can:

• Act as your dedicated IT Department supporting your remote offices, home and teleworkers as well as your primary sites and offices.
• Supplement your internal IT staff where you don’t have the inhouse expertise, to cover absence or provide a full helpdesk solution.
• Be your single contact for all IT issues and liaise with your 3rd party vendors on your behalf. We talk tech so you don’t have to.
• Deliver one-time IT projects to free you and your team to focus on your business.
• We work with various best of breed IT hardware, software and security providers to offer an impartial and objective approach to find the best IT solutions to fit your business.
• Support your team, manage system upgrades and cloud computing.

Our focus is you and we’re determined to provide the best IT support your business has ever had.  We have a consistently high level of customer satisfaction and IT solutions success that is proven by our recent achievement at the Manchester Business Awards. We won a Special Commendation in the category of ‘Best IT Support Company’.  You can find out more about that in our blog https://novem-it.co.uk/novem-award-win/.

On site or remote managed IT services – We’re there for you!

The majority of IT support issues can be resolved remotely or over the phone with over 90% of our support requests resolved this way. We understand how much of a negative impact downtime and disruption can have on your business, which is why we use advanced remote monitoring and management technologies to enable our IT team to provide immediate support to resolve any issues quickly. If an onsite visit is needed we have dedicated field service engineers that are on hand when you need them too.

Whatever the issue you can contact us by telephone, email, via our dedicated online client portal and even though our handy desktop app. Whichever method you prefer we have experts waiting to help in any way that suits you.

Whilst the majority of our customers prefer a predictable monthly support package with agreed Service Level Agreements, we also offer Pay-As-You-Go IT support services. If you are a small business where a monthly contract is unnecessary, this could be a perfect option for you. Or even if you are a larger business, needing additional support and expertise on an ad hoc basis, or for one-off projects requiring additional expertise or for unexpected/emergency issues, this could be a useful option for you.

What We Did

After consultation with the client Novem completed:

• A full on-premise Microsoft exchange email migration with a seamless user mailbox migration
• Full business server refresh and company data on to fresh modern server hardware working from the latest Microsoft server products.
• The legacy backup solution was migrated to a fully hosted solution
• A fully secured on-premise Citrix Remote access solution was deployed for roaming user remote access
• Endpoint management was deployed to all business IT assets

Results

• A delivered, robust scalable IT platform that the business can grow into with clustered resiliency and no single point of failure
• IT asset tracking and license management with full visibility of all IT hardware and software licenses
• A remote access platform that is available to field-based staff 24 /7 365 days a year
• Business piece of mind utilising a fully managed and monitored backup solution running hourly increments with offsite data replication

Read the full case study here: https://novem-it.co.uk/case-study/adt-workplace/