Case study

Business Profile

Arlington Aerospace is the aerospace arm of Arlington industries and employ 400 across 4 northwest sites. Arlington work closely with major aerospace OEMs in the design and manufacture of airframe structures and tooling fixtures.

Requirement
  • An outsourced IT service with comprehensive cover to support the group IT function within the aerospace division.
  • An infrastructure partner that will develop and support IT transition and change
  • Specialist support for a large Computer Aided Design office utilising high-end design applications
  • A single point of contact for all IT, Telephony and commination’s related issues
  • A robust and reliable business continuity and disaster recovery strategy
  • Centralised management and monitoring of all business IT assets and software licensing
Client

Arlington Aerospace

No. of employees

Approx. 400.

What We Did

After consultation with the client Novem competed:

  • A full IT audit developing a consolidated view of all the business IT infrastructure and communication links
  • Delivered a 1st and 2nd line It service desk with comprehensive onsite support to all business IT users
  • Collaborated closely with the Group IT director in the design and delivery of backend infrastructure improvement
  • Leveraged Novem’s CAD engineering expertise  to support internal design teams
  • Deployed Endpoint management to all IT assets granting monitoring access to internal IT management
  • Deployed a fully managed backup solution to all server equipment with automated offsite data centre replication

Results

  • A responsive 1st, 2nd and 3rd  line IT service desk function with reportable service level agreements.
  • Reactive onsite support where and when the business needs it
  • Knowledgeable support and product guidance with high-end specialist aerospace design and manufacturing software
  • Full visibility, IT asset tracking and license management tracking all IT hardware and software licensing
  • Business piece of mind utilising a fully managed and monitored backup solution running hourly increments with offsite data replication

Ongoing services

  • Novem work closely with Arlington management and employees on a full comprehensive support basis
  • A Fully monitored and managed backup solution, with verified offsite historical data archiving
  • All software purchases are made via Novem and all company IT assists are managed and tracked
  • Regular interaction with the internal IT management on infrastructure and support performance
  • Managed full proactive endpoint monitoring in place for all critical IT and end users devices protected early alerting mechanisms